GENERAL TIMETABLE

Baby cots
Baby cots are available from our Reception, Ext. 3000.

Baby sitting service
A baby sitter or nanny can be arranged during your stay (24 hours notice required). For further information, please contact the Reception, Ext. 3000.

Banks
Quinta Shopping and Buganvilia Plaza Shopping Centres in Quinta do Lago is where you will find the nearest Bank, approximately 5 minutes drive from the hotel.
Banks open during working days, from 8:30 to 15:00.

Banqueting
The hotel has extensive facilities suitable for all types of functions. The group and banqueting co-ordinator will be pleased to deal with any enquiries. Please contact the Reception for more information, Ext. 3000.

Bars

Lobby Bar
Situated in the main lobby, the Lobby Bar offers a spectacular view over the valley. The bar is ideal to be used as a lounge, since it is a quiet retreat and a good meeting place to enjoy a sunset cocktail. Cocktail, wine and snacks menus are available on request.
Opens from 17:00 to 01:00.

Pool Bar
Located by the swimming pool, it provides a service for drinks and light snacks on the terrace.
Opens from 10:00 to 18:00 (depending on weather conditions).

Beach facilities
The beach is just about a few minutes from the hotel. A shuttle service is available all year round to take you to the beach.
For your convenience, during the season, the hotel provides a private concession with towels, sunbeds and shades exclusively for our hotel guests. Reservations are not accepted.

Bicycles
Bicycles for adults and children can be hired at the hotel. Enquiries and bookings should be made with the Reception, Ext. 3000.

Board games
Ping-Pong, chess, backgammon and card games are available for all the hotel guests. For further information please contact Reception. Please note gambling is not allowed in the bar.

Breakfast
A rich buffet is served in the Lusitano Restaurant. For your convenience, continental and à la Carte breakfast can be served in the room upon request.
Opens from 7:30 to 10:30.

Business centre
A business centre is available next to the Reception, with full Internet access, Microsoft Office, as well as printing, scanning, faxing and photocopying facilities. These services are chargeable. For further information, please contact Reception, Ext. 3000.

Car-hire service
For further information, please contact the Reception, Ext. 3000.

Check-in
Our check-in time is 14:00. Guests may find that the reserved accommodation is not ready, in case of very early arrival. Should you wish to occupy your room immediately upon arrival on your next stay, please inform the Reception of your arrival time upon reservation.

Check-out
Our check out time is 12:00. If you wish to keep your room beyond this time, please contact the Reception the day before your departure. Should we not be able to accommodate you in the same room, an alternative room may be provided, subject to availability. However, if not possible to accommodate you in a room, luggage can be stored and guests can continue to use the hotel facilities.

Children activities
The hotel holds special children’s programmes supervised by trained staff during the summer holidays. For further information and bookings please contact the Reception, Ext. 3000.

Cigarettes
Cigarettes are available at the boutique or the Reception, Ext. 3000.

Conference rooms
Located at the Ria Park Hotel, only 300 meters away, the resort boasts 12 conference rooms with capacity ranging from 40 to 200 persons. For further information, please contact Reception, Ext. 3000.

Diet requirements
Should you need a special diet please kindly inform our Maître d’hotel of your requirements and our Chef will be pleased to satisfy you.

Do not disturb
If you do not wish to receive calls please inform the Reception. Kindly remember to advise when available to receive calls again.

Duty manager
Should you need the services of the Duty Manager, please contact the Reception. There is a Manager on duty 24 hours a day, Ext. 3000.

Enquiries
Our Reception is at your service for general sightseeing information, linguistic assistance, shopping and leisure advice, restaurant reservations, sending mail, flowers or any other queries you may have, Ext. 3000.

Excursions
Can be arranged through a recommended Tour Company or by Limousine service. Please contact the Reception, Ext. 3000.

Extra bed
Contact Reception, Ext 3000, if you need to place an extra bed in your room. Subject to availability.

Fire and emergency procedures
The hotel is equipped with a fine detection and alarm system and offers protection in the case of a fire occurring. Fire instructions are in your room on the back of the entrance door. May we suggest that you take a few minutes to read these instructions.
Should you need special assistance in the event of an evacuation, please advise Reception, Ext. 3000.

FAMILIARISATION
Learn where the nearest exits are located.
We suggest that you locate the nearest exits outside your room and ensure that you know the means of escape in case of fire, and also how and where to raise the alarm.
To help you remember where they are, walk to each exit from your room. Count the doors on the way.
This will help you to remember the distance and location of exits and may help if you have to find an exit when it is dark or smoky.
Locate the fire alarms and fire extinguishers on your floor. Fire alarms are found on every guest corridor. Fire extinguishers are found in designated locations on each floor.

If you discover a fire
Stay calm. Operate the nearest fire alarm or dial 9 on an internal telephone. Close the doors and windows around the fire area to prevent it from spreading. Do not attempt to fight any fires. Raise the alarm and leave the building by the nearest exit. Do not try to take any of your belongings with you.

EVACUATION OF THE HOTEL
Fire alarm
If the alarm is raised, the fire bells will ring throughout the building.
If the bells ring continuously leave the building immediately using the nearest exit or stairway. Do not use the elevators or go back for personal belongings. If you are in the room, exit with caution.
Make your way to the nearest exit as shown in the diagram on the inside of the entrance door to your room. Make your way down to the street.
On leaving the building proceed to the meeting point by the hotel’s main entrance.

Exits blocked
If you cannot safely leave your room, stay there. If the stairwells are filled with smoke go back to your room.
Call the Reception and give your location, Ext. 3000.
For your own safety and the safety of others:
Please do not smoke in bed or leave lit cigarettes in ashtrays.
Remove appliance plugs from electrical sockets when not in use and report any electrical problems to the Reception, Ext. 3000.

First aid
The Reception has at your disposal a first aid box.

Foreign exchange
Foreign currency can be exchanged at our Reception, Ext. 3000.

Football pitch
Vale do Garrão has an official size football pitch. For more information please contact our Commercial Department through Reception, Ext. 3000.

Gardens
Take the lift down to the ground floor and follow the directions to the garden. Sunbeds are provided in the garden. There is also a playground for children in the Garden near the swimming pool.

Gym
Opens daily from 8:00 to 20:00. For our guests convenience we have a fully equipped gymnasium. Appropriate use of tennis shoes is required when using the gym equipment. Children under the age of 16 are not allowed in the gym. Please read the rules available on site before using the gym facilities.

Golf – General information
The Ria Park Hotel offers special rates and packages in the following golf courses:Quinta do Lago Laranjal
Design Jorge Santana da Silva, 2009
6.480 metros – Par 72

Quinta do Lago North
Design William Mitchell, 1974
Redesign Beau Welling & Paul McGinley, 2014
6.149 metros – Par 72

Quinta do Lago South
Design William Mitchell, 1974
& Joseph Lee 1989
6.488 metros – Par 72

Vale do Lobo Golf Course
Design Sir Henry Cotton, 1968
“Royal” 6.059 metros – Par 72
“Ocean ” 6.137 metros – Par 73

Pinheiros Altos golf course
(Quinta do Lago area)
Design Ronald Fream / Jorge Santana da Silva, 1992
6.199 metros – Par 72

Vilamoura Victoria golf course
Design Arnold Palmer, 2004
6.609 metros – Par 72

Vilamoura Old Course golf course
Design Frank Pennink, 1969
6.254 metros – Par 73

Vilamoura Pinhal Golf Course
Design Frank Pennink, 1976
6.353 metros – Par 72

Vilamoura Laguna golf course
Design Joseph Lee, 1990
6.121 metros – Par 72

Faldo Course
Design Nick Faldo, 2008
6.598 metros – Par 72

O’Connor Jnr. Golf Course
Design Christy O’Connor Jr., 2008
6.708 metros – Par 72

Vila Sol Spa & Golf Course
Design Donald Street, 1991
6.335 metros – Par 72

Castro Marim Golfe & Country Club
Design Terry Murray, 2001
5.774 metros – Par 72

Quinta da Ria golf course
Design Rocky Roquemore, 2002
5.540 metros – Par 72

Quinta de Cima golf course
Design Rocky Roquemore, 2002
5.595 metros – Par 72

CS Salgados Golf
Design Pedro Vasconcelos, 1994
6.080 metros – Par 72

Pinta Golf Course
Design Ronald Fream, 1992
6.127 metros – Par 71

Gramacho Golf Course
Design Ronald Fream / Nick Price, 1991
6.107 metros – Par 72

Monte Rei Golf & Country Club
Design Jack Nicklaus, 2007
6.567 metros – Par 72

Golf – Dress code
Please note that there is a strict dress code on the golf courses. Therefore, please do not wear blue jeans, denims, tennis shoes and t-shirts. Please always wear socks.

Golf – Lessons
The hotel can arrange golf lessons. For rates and bookings please contact our Reception, Ext. 3000.

Golf – Vouchers
Hotel guests can play golf, at a select number of golf courses, with preferential rates, if reserving and collecting pre-reserved vouchers at the Reception. The cost will be charged to your room account.

Golf – reservation & cancellation policy
Booking tee times
Your starting time itinerary can be arranged in advance. Please call our Reception for further information, Ext. 3000.

Cancellations
Cancellation of starting times booked and confirmed prior to your arrival at the hotel will not be reimbursed. The total amount will be charged to your room account.
Starting times reserved at the Reception during your stay (upon availability of each golf course) can be cancelled at least 72 hours before the day of play. Any cancellation after 72 hours will be charged to the room account.
Lessons and golf clinic reservations can be cancelled 24 hours before. Cancellation after 24 hours will be charged at 50% of the cost.

Alteration of starting times
All alterations of starting times must be requested at the Reception at least 72 hours prior to the date of play.

No-shows
No-shows will be charged to the room account and are not refundable.

Hangers
If you need more hangers, please contact the Reception, Ext. 3000.

Horse riding
Children and adult lessons, treks and hacks available – all under the experienced eye of qualified instructors. The “Pinetrees Riding Centre” has all riding equipment available for hire. For further information, please contact the Reception, Ext. 3000.

Internet
Internet access is wireless and is available in public areas (inside of the hotel) and also in the rooms. For further information, contact Reception Ext 3000.

Jacuzzi & turkish bath
A Jacuzzi and Turkish Bath is available for our guest’s convenience. Before using please read the rules available at the Health Club. Please do not eat or drink in the Jacuzzi.

Kids club
The Ria Kids Club is strategically located in a sheltered garden area where children can perform various outdoor activities. An area dedicated to our younger guests at the heart of the resort, just 300 meters from the hotel, offers entertainment and activities for children from 4 to 12 years old. During the high season, our team of animators prepares a set of enjoyable games and programmes for your children. During the intermediate and low seasons two exclusive activities parks for children keep our younger guests entertained.

Laundry and dry cleaning
Laundry bags are provided in your desk drawers, together with the respective form to be filled in. Garments given to the chambermaid before 9:00 will be returned during the same day.
For collection please contact the Reception, Ext. 3000.
The hotel’s fire safety policy does not allow ironing in the rooms. For your convenience the hotel has an express ironing service. Laundry closes Saturdays, Sundays and public holidays.

Limousine service and Airport assistance
Should you require a limousine, please contact our Reception to assist you in making the necessary arrangements, allowing a waiting time of approximately 15 minutes.
All transfers and limousine services can be charged directly to your room account, Ext. 3000.

Lost and found
Please contact the Reception, Ext. 3000.

Luggage service
Please contact the Reception to have your luggage collected, Ext. 3000.

Maid service
Maid service is twice daily, including turndown in the evening. If you require service at any specific time please call the Reception, Ext. 3000.

Medical assistance
For medical care the hotel doctor is on call 24 hours a day. Please contact the Reception who will be glad to assist. If you are hard of hearing or have a mobility problem, would you kindly advise Reception, so that, in the event of an emergency, we are aware of your special requirements.

Newspapers and magazines
Newspapers and magazine are available at the Boutique or the Reception. All newspapers can be charged to your room account. Should you require a specific newspaper, please contact the Reception, Ext. 3000.

Parking
Our car park is under surveillance however, we recommend our clients not to leave any valuables inside the car.
The hotel does not accept any responsibility for stolen valuables left in the car or damages caused by another party, Ext. 3000.

Payments
The hotel accepts the following methods of payment: cash or the following credit cards: American Express, Diners Club, Master Card and Visa. Cheques will only be accepted with prior arrangement.
Please contact Reception for enquiries regarding your account, Ext. 3000.

Pets
Cats and small dogs can be authorized in the hotel with management authorisation, nevertheless they are strictly forbidden in the public areas (restaurants, bars and swimming pools). They must remain in the room and any damage they may cause is of your entire responsibility.

Pharmacy
The nearest Pharmacy is located in Almancil, approximately 5 km from the Hotel. There is also a Parapharmacy is Quinta Shopping Centre, only 5 minutes drive away . Should you require this service, please contact the Reception. Ext. 3000.

Pillows, bedsheets and blankets
If you need more or want to change pillows, bedsheets or blankets, please contact Reception, Ext 3000.

Post / mail
To send or receive mail, please contact Reception, Ext. 3000.

Religious services
For information on religious services please contact our Reception, Ext. 9.

Restaurant
Our restaurant enjoy an excellent quality. The cuisine is simple, yet exquisite and based on fresh ingredients. If you are on half board or wish to dine in one of our restaurants, please book in advance so that we can guarantee a table of your choice and confirm which restaurant is open.
In order to avoid disturbances to other guests we kindly inform you that the use of mobile phone is not recommended in our restaurants, bars and terraces.

A beautifully located garden and pool view restaurant, featuring modern style international and Portuguese specialities with weekly buffets (seasonally). During summer, relax and enjoy your meal on the terrace with view to the pool.
Children’s menu is available.
The restaurant opens for Lunch from 12:30 to 15:00 and for dinner from 19:00 to 22:00. A casual but elegant dress code is required.

Room service
Our room service team will be pleased to serve you meals, snacks and drinks 24 hours a day. Please check our menu.

Shoe cleaning
Should you require your shoes to be polished, please contact the Reception, Ext. 3000.

Swimming pools
The hotel has one heated swimming pool. By the swimming pool entrance you will find bath towels available. The swimming pools are for the exclusive use of the hotel guests.
Please read our information boards around the pool. Do not dive into the pools. Beware of changes of depth. The hotel will not be held responsible for any accident that may occur at the outdoor pools after the closure at 19:00.
In order to preserve the tranquillity of our guests we kindly ask you not to use mobile phones in the swimming pool area. Pets are not allowed.

Swimming pool and pool area procedures
For your safety please read carefully the following suggestions.
Our aim is to create a safety environment to enable all guests to fully enjoy the hotel’s facilities.
Our swimming pool is available for your pleasure and relaxation, and, as we would wish you to use it in comfort and safety, we would ask you to observe the following points:

Children under the age of 5 years are not allowed in the adult’s pool
Children under the age of 16 years must be accompanied by an adult at all times, who will take responsibility for their conduct
A responsible adult must supervise non-swimmers and learners
For the comfort and safety of all guests, please refrain from jumping around the pool area
In case of accident/emergency, please contact the nearest member of staff immediately
It can be dangerous to swim alone
Save by prior arrangement, the hotel swimming pool is for the sole use of hotel guests and the opening hours are displayed at the pool area
If at any time you feel the swimming pool area could be improved, we would most certainly appreciate your comments.

Taxi
Contact the Reception for more information and reservations, Ext. 3000.

Tennis courts
Vale do Garrão offers two tennis courts. You can rent rackets and tennis balls from the Reception. We also have a tennis teacher. We recommend that you book the court or lessons in advance with the Reception, Ext. 3000.

Travel arrangements
All travel arrangements such as air tickets, worldwide hotel reservations and airport transfers can be organised through our Reception, Ext. 3000.

Valuables
We regret that we cannot accept responsibility for valuables left in your room. Safety deposit boxes are available from Reception.
An additional private box (not insured) is also available in your room.

Wake up call
To book your wake up call, please contact the telephone operator, Ext. 3000.

Water sports
At the Water Sports Centre of Quinta do Lago, you can learn to sail, windsurf or canoe under the guidance of qualified instructors. You can also enjoy going out on “pedal boats” and sipping a chilled glass of champagne at sunset. If you want to be more adventurous, you can go water-skiing or parasailing on the beach or for a spin in a motorboat. Please contact the Reception, Ext. 3000.